1) Who do I contact if I have any questions not covered in your FAQ?
Please email us at: Info@LuvCali.com.
2) Are LuvCali products Made in the USA?
Yes, LuvCali products are hand made in California, USA.
3) How do I care for my LuvCali hat?
Our products are so easy to care for. Machine wash on cold and tumble dry or lay flat to air dry.
4) Does LuvCali take custom orders?
We would love to speak with you about custom orders. Please email us at: Info@LuvCali.com
5) When will my order ship?
LuvCali does its best to ship customers’ orders as quickly as possible. Orders are typically processed within 1-2 business days from the order date. Orders received on the weekend will not ship until the following Monday or non-holiday.
6) When will my order arrive and do you offer expedited shipping?
As mentioned in question #5, all orders are typically processed within 1-2 business days and we do offer expedited shipping for Continental USA orders. Delivery time and rates are as follows:
2-8 day USPS Standard Shipping – FREE on ALL ORDERS
1-3 Day USPS Priority Shipping for orders up to $350.00
Overnight USPS Priority Mail Express for orders up to $350.00
Please email us at Info@LuvCali.com for the best shipping option for you or if you have any special requests.
7) Do you ship internationally?
Yes. Please email us for shipping rates at: Info@LuvCali.com
8) What does your ‘one size fits most’ hat sizing mean?
Our hats fit most adult head sizes ranging from ~21.5 inches-23 inches. Our fleece has a little stretch in it, accounting for this wider range. Our hats are designed to fit a little less snug than a beanie & you can fold or bunch up the outer band for a tighter fit. We can make some smaller sizes to order. Please email us at Info@LuvCali.com if you have any sizing concerns.
9) What are your Return and Exchange Policies?
We want you to be happy with your LuvCali products. If you should need to return or exchange a product, please refer to our Return Policy page: Returns
10) Do you have a dealer program?
If you would like to sell LuvCali products, please contact us at: Info@LuvCali.com.